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Returns & Exchanges

CUSTOMERS IN EUROPEAN UNION

If you're from Finland: scroll down.

We offer a 14-day return policy to all of our products - we'll count the 14 days period from the day you have received the item.

To return or exchange a product:

  1. It is 14 or less days since you received the shipment,
  2. The item has not been used,
  3. The item is in the condition that the customer received it in, and all the parts of the product as well as the original product package and manual are included in the return shipment,
  4. The item has been repackaged in its original or an equivalent shipping package.

Pack the unused product that is fit for resale into a package that can be the original packaging or another packaging that will ship safely back to Finland.

Please note that the package must be sent with postage paid by the customer.

Return address:

Logitrail Oy
c/o Veloshop.fi
Jännekatu 10
20760 Piispanristi
FINLAND

Remember to enclose order number or your contact details with the return or exchange!

If you return a product, you are responsible for the risk of possible damage to the product during the return.

We make the decision of return after receiving the product and after we have checked it through. We do not accept returned products if:

  • After receiving the product, we detect defects in it or its packaging.
  • The product has been used, assembled or installed.
  • Animal fur, hair or stains on the returned product will automatically result in a decision not to accept the product return. 

We will refund to you as soon as possible, however, no later than 14 days from the moment the return was received. While you might see that we have received the return, our warehouse processes the returns 1-2 a week.

Please note: In the case you have received a wrong or faulty item, please attach pictures of the item(s) and its package to your email. We will process your claim, and you will be contacted about the exchange or return as soon as possible.

EXCHANGES

Please follow the instructions above to return the items and place a new order for the replacement. We will make sure you will only need to pay for one shipment even after the new order. Therefore it's important you'll email us first.
 

CUSTOMERS IN FINLAND

We offer a 14-day return policy to all of our products - we'll count the 14 days period from the day you have received the item.

To return or exchange a product:

    1. It is 14 or less days since you received the shipment,
    2. The item has not been used,
    3. The item is in the condition that the customer received it in, and all the parts of the product as well as the original product package and manual are included in the return shipment,
    4. The item has been repackaged in its original or an equivalent shipping package.

Pack the unused product that is fit for resale into a package that can be the original packaging or another packaging that will ship safely back to us.

    When you return products, pack the items well, take it to the Posti or Matkahuolto and inform that it's a return package. You don't need to pay any postage fees, as we have a contract with Posti and Matkahuolto. Use the address given below with the Customer code (Asiakastunnus) to get the postage for free!

    We will not reclaim Cash on delivery packages.

      There is no need to add bank account details, we will return the money back to you using the same method you used with your original payment.

      Free returns

      Whether you want to use Posti or Matkahuolto for the return is up to you - it doesn't matter which option you used for the original purchase. 

      The return address for Posti:

      Asiakaspalautustunnus 642030
      Logitrail Oy 
      c/o Veloshop.fi
      Jännekatu 10
      20760 Piispanristi

      The return address for Matkahuolto:

      Asiakaspalautustunnus 9517043
      Logitrail Oy 
      c/o Veloshop.fi
      Jännekatu 10
      20760 Piispanristi

      Remember to enclose order number or your contact details with the return or exchange!

      If you return a product, you are responsible for the risk of possible damage to the product during the return.

      We make the decision of return after receiving the product and after we have checked it through. We do not accept returned products if:

      • After receiving the product, we detect defects in it or its packaging.
      • The product has been used, assembled or installed.
      • Animal fur, hair or stains on the returned product will automatically result in a decision not to accept the product return. 

      We will refund to you as soon as possible, however, no later than 14 days from the moment the return was received. While you might see that we have received the return, our warehouse processes the returns 1-2 a week.

      Please note: In the case you have received a wrong or faulty item, please attach pictures of the item(s) and its package to your email. We will process your claim, and you will be contacted about the exchange or return as soon as possible.

      EXCHANGES

      Please follow the instructions above to return the items and place a new order for the replacement. We will make sure you will only need to pay for one shipment even after the new order. Therefore it's important you'll email us first.

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