Shipping Policy

COVID-19 effects on shipping

Veloshop.fi is working and shipping orders from our warehouse in Finland as usual. In case the situation changes in our warehouse, we will let you know clearly by adding a banner to the top of the page.

According to our logistics partner, the volumes have stayed higher than usual, which might create slight delays compared to the standard shipping times listed below.

Do you ship to my country?

We are currently shipping to EU countries only, but we are aiming to expand during 2021.

Do I need to pay taxes/duties when I receive the shipment?

For orders shipped within the EU, you don't need to pay any taxes or duties.

For orders shipped outside the EU, the customer is responsible for paying possible import duties and any applicable taxes, including clearance and local taxes.

Do you have order tracking?

Yes - our logistics partner will send you an email after the shipment has been made with a link to the tracking site. 

Shipping costs and delivery times

Move to shipping within Finland.

Please note that shipping time is calculated in working days (Monday to Friday) and excluding the day when the parcel is shipped.

¹ Azores and Madeira: 49€
² Balears Province, Cádiz, Ceuta, Las Palmas & Santa Cruz de Tenerife: 49€ with GLS and 33€ with DHL

Shipping costs and delivery times in Finland

We use 2 shipping providers in Finland: Posti and Matkahuolto.

Shipment methods explained

Posti - Delivery to Posti outlet & Delivery to Posti 

Posti will notify you when you can pick up your parcel. Pick it up when it suits you, even on weekends. The storage period is 7 days in Posti's service points and Parcel Lockers. 

Postal Parcels can be collected or sent easily with a comprehensive network consisting of over 2,700 service points, including postal outlets and Posti Parcel Lockers.

Parcels are also delivered on Saturdays to more than 500 Posti Parcel lockers and service points in the capital region and in the Turku, Tampere, Lahti, Seinäjoki, Pori, Jyväskylä, Kuopio and Oulu regions.

Posti - Home parcel

Posti will notify you when you can choose the delivery time. Option to leave delivery at the door. The delivery times vary from 9 a.m. to 9 p.m. according to the area. The delivery of the item can be tracked with the help of the tracking code we will send you after the shipment has been made.

Matkahuolto - Near parcel

Matkahuolto has nearly 2000 parcel pick-up points located in key locations for you. 82% of Finns live within 3 km and 57% within 1 km of Matkahuolto's pick-up points, the most popular of which are parcel lockers. Using a parcel locker is easy – you don't need to queue, and the lockers are also open in the evenings and on weekends.

Matkahuolto has the largest number of pick-up points offering personal service in Finland. Pick-up points include K-Markets, R-Kiosks and Matkahuolto's pick-up points and terminals.